Insurance Broker Manual


$1,800.00 inc GST

A step by step guide to the insurance broking process suitable for General insurance brokers

This product is currently out of stock



A two-part manual with concise broking process and detailed guidance on key issues, covering:


  • Marketing and advertising
  • Client contact
  • Preparing documents
  • Collecting information
  • Can you act?
  • Duties to clients
  • Retail vs. wholesale clients
  • Terminating your engagement
  • File management


  • What is a financial service?
  • Privacy and confidentiality
  • Conflicts of interest
  • Client engagement
  • Advice and disclosure
  • New business, renewals, cancellations and lapses
  • Trust accounts and taxes
  • Claims and complaints


  • Comprehensive one-stop broking guide
  • Seamlessly integrates relevant Acts and Regulations, Class Orders, Regulatory Guides, Info Sheets and industry Codes of Practice
  • Contains customisable policies, procedures and templates
  • Includes guidance on implementing all requirements
  • Distinguishes retail and wholesale clients
  • Packed full of practical tips, traps and diagrams
    Detailed table of contents ensures easy navigation
  • Fully footnoted
  • Supports your quality assurance programme
  • Regularly updated to reflect changing regulation, policy and practice - an additional fee applies


  • Convenient reference guide
  • Customise to create policies and procedures for your business
  • Combine with the AFS Licensee Manual and Compliance Calendar for a complete compliance management system

We have also included free of charge a set of our Contractual Liability Tipsheets for Broker. You can use these in your business and given them to your clients.

This price is for use by 5 brokers. Discounts are available for >5 brokers. Contact us for a quote.